To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and is correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information or orders returned due to incorrect addresses.

All orders are subject to verification prior to processing and shipping.

We are required to complete a customs declaration with the retail value of the item(s) purchased, we cannot legally declare your order as a gift.

Items we cannot ship internationally are:

Hazardous Materials: Aerosol Spray and Lithium Ion Batteries, Lighters.

Orders of any of these products will be canceled in our system.

Some inventory on our site is held in our U.S official stores, which are not able toship internationally. If your order includes an item only available in a store we will send you an email notification.

The customer assumes the cost of any return shipping for refunds or exchanges.

During the order verification step we may contact you by email to request additional information.

We will always do our best to assist you, but we do not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them.

Due to the impact of the epidemic and the different policies of different countries, express delivery cannot guarantee the accurate time limit.

Delivery

Your local customs may require additional documents and time to clear your package, which may delay the expected delivery time.

Your order may be delivered by your local post office or courier. According to your region, most orders are delivered by your local post office, so the package will be delivered together with your regular mail. If you are not at home during delivery, the post office may leave a card that explains how and where to collect your order.

taxation

After the package arrives in the destination country, import taxes, tariffs, and related customs fees may be levied. These fees are determined by the customs of the specific destination.

These fees and taxes are the responsibility of the consignee to pay, and we, impremiss.com, do not bear these fees and taxes. Please contact your local customs office for more details about the fees.

Customs and Regulations

It is your responsibility to check if there are any restricted items in the local postal regulations, as we are not responsible for any items that have not been accepted by a specific country.

Foreign transaction costs

If the currency used in your credit card account is not US dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also need to pay foreign currency transaction fees. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any fees charged to you by your bank or credit card issuing company. Please contact your bank for more detailed information about foreign currency transaction fees.

Our store prices are displayed in local currency, but will be converted to US dollars at checkout. All transactions are processed in US dollars through PayPal on the checkout page.

Cancel/Change

If you need to change or cancel your order, please contact us immediately. We process and ship very quickly (we are fast!). Once our warehouse processes your order, we will not be able to make any changes.

Please note that orders that have already been packaged or shipped cannot be cancelled.

Our transportation solutions:
Asia:
Standard shipping: Freight 6.99 USD, billing rules: Price 0.11-58.99 USD, shipping time: 8-15 days;
Free shipping plan: Billing rules: Price ≥59.00USD, shipping time: 10-30 days;
VIP Express: 12.99USD, billing rules: all orders, shipping time: 7-10 days;
Europe:
Standard shipping: Freight 6.99 USD, billing rules: Price 0.11-58.99 USD, shipping time: 8-15 days;
Free shipping plan: Billing rules: Price ≥59.00USD, shipping time: 10-30 days;
VIP Express: 12.99USD, billing rules: all orders, shipping time: 7-10 days;
Africa:
Standard shipping: Freight 6.99 USD, billing rules: Price 0.11-58.99 USD, shipping time: 8-15 days;
Free shipping plan: Billing rules: Price ≥59.00USD, shipping time: 10-30 days;
VIP Express: 12.99USD, billing rules: all orders, shipping time: 7-10 days;
North America:
Standard shipping: Freight 6.99 USD, billing rules: Price 0.11-58.99 USD, shipping time: 8-15 days;
Free shipping plan: Billing rules: Price ≥59.00USD, shipping time: 10-30 days;
VIP Express: 12.99USD, billing rules: all orders, shipping time: 7-10 days;
South America:
Standard shipping: Freight 6.99 USD, billing rules: Price 0.11-58.99 USD, shipping time: 8-15 days;
Free shipping plan: Billing rules: Price ≥59.00USD, shipping time: 10-30 days;
VIP Express: 12.99USD, billing rules: all orders, shipping time: 7-10 days;
Oceania:
Standard shipping: Freight 6.99 USD, billing rules: Price 0.11-58.99 USD, shipping time: 8-15 days;
Free shipping plan: Billing rules: Price ≥59.00USD, shipping time: 10-30 days;
VIP Express: 12.99USD, billing rules: all orders, shipping time: 7-10 days;
Antarctica:
Standard shipping: Freight 6.99 USD, billing rules: Price 0.11-58.99 USD, shipping time: 8-15 days;
Free shipping plan: Billing rules: Price ≥59.00USD, shipping time: 10-30 days;
VIP Express: 12.99USD, billing rules: all orders, shipping time: 7-10 days;

Our carriers: Hengli Tongda.

Please check this link to track your orders: www.17track.net.

If you have any questions, please contact us at service@impremiss.com